About This Course
This course is designed for Order Desk employees at FAM Powder Coating. It covers the full order process from customer request to shipment, including quotes, sales orders, warehouse coordination, courier booking, customer communication, and daily Business Central procedures.
What You Will Learn
Business Central
Work with Items, Customers, sale documents and warehouse shipments
Customer Orders
Handle Quotes, Orders, Blanket Orders, Shipment and customer communication
Shipping Coordination
Book couriers, enter prices, add tracking numbers and meet daily shipping deadlines
Internal Communication
Use Phones, Teams, Planner and other tools to stay organized and informed
Ready to Get Started?
Begin the Order Desk Training and build confidence in your daily workflow.
Course Modules
Administration Tools
Phones, Teams, Planner, PayWorks, and internal communication tools
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Shipping And Courriers
UPS, FedEx, Trans Ontario and ... tracking numbers, courier price entry and shipment timing rule
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Business Central
Items, Customers, Sale Quotes, Sale Orders, Blanket Orders, and warehouse shipments
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Company Procedures
Sale SOP and internal Order Desk rules.
